My recommendation is to use the TeamViewer QuickSupport module instead. You can use the Quick Support service case from the Android interface to execute a small handful of common functions, but if you need to do anything more complex, the Android native platform functionality will be much too limiting. Because these commands capture so many different events, there is a much smaller list of events that can be used, and there is a much larger list of functions that can be executed by using the various Quick Support plugins that are available for use with the TeamViewer platform.įor this reason, I recommend using the TeamViewer QuickSupport plugin as a last resort. The most common events include: double tap to focus, tapping in the portrait mode, the device turning on with a tap, scrolling to scrollable elements, and so forth. The reason for this is quite simple the Quick Supports function only supports the most common screen capture events that occur on most Android devices. If you're working with a device that has a very specific layout or doesn't respond correctly to certain commands, then the TeamViewer QuickSupport service may not be the ideal solution for your needs. While the TeamViewer software itself is quite robust and versatile, there are a few things that work best with the specific hardware requirements of the Android ecosystem. I've used this product extensively on both desktop and mobile devices running various platforms, and while the remote control support package is great for many individuals and companies, it has one major shortcoming that I'd like to discuss with you today. ![]() If you need additional features and support, look elsewhere.For the past few years TeamViewer has been providing their clients with a remote support system, in which they allow their clients to use their own custom Android interface, and use a variety of other features built right into the TeamViewer platform, including screen capture, sharing documents and other various options. If you need a remote solution in a pinch and the free version solves the issue, then you are likely fine to use TeamViewer. They are also quick to threaten collection services for payment on auto renewal scenarios such as this. It seems they are eager to see users forget about auto renewal and just live off the stream of accidental renewals. Want to cancel your subscription, better get that ticket in a month be you’re due to renew or you are stuck with another full year. They use anti-consumer tactics like requiring you to open a ticket, no later than 28 days before your subscription is set to renew, to cancel services. ![]() The application is slow and unresponsive.Ĭustomer service and support are even worse. Connecting to computers that are online fails repeatedly, then magically starts working. ![]() The “New” user interface seems to break the overall product. The product itself continues to get worse with each passing release. I miss when the product was this good.įorward to 2023. The core features of the product worked so well. ![]() The ease with which I was able to manage a growing number of machines was incredible and the development path for the application made sense. When I first started using their software, I was extremely happy with it overall. I was a paying customer of TeamViewer for about 8 years.
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